Our Process for Implementing PACManager
We have a 20 week implementation process. We know that some will find this a bit aggressive and others may wonder why it takes 20 weeks when they can buy a SaaS system and have it turned on in minutes.
For larger businesses with several department heads and dozens of systems it is aggressive, but we feel with our implementation workbook (filled with questions that we fill out for you) and 24+ years experience of implementing business process systems, we can get it done quicker and better than anyone else.
For smaller organization, 20 weeks may seem like an eternity, especially when there are software systems out there that promise the world and all you need to do is sign up, pay monthly and magically everyone will start using it.
Unfortunately, too many companies get lead to believe that SaaS software can be easily customized. Only after signing up, they find out they need to send people to training or hire some 3rd party consulting firm (who doesn’t even do the customization) and then find out that certain things just aren’t possible within the one size fits all SaaS solution.
Most of our clients find us only after trying Microsoft Dynamics or Salesforce and realizing that for a system that runs your business to be successful they need a partner that focuses on their business from day one to years to come. We have clients that have been on PAC for over 20 years and we still support them whenever they change direction or change a process.
We believe that businesses need to have a single system that is the hub of all their data. We have clients that still have outside systems (accounting / hardware / e-commerce / etc.) that we need to integrate with but PAC is responsible for providing accurate and real-time reporting of the entire business.
Our process is gathering the information, mapping out the plan, getting everyone on board, rolling PAC out in a specific order, training the users and most important being available for in person, phone, video and email support.
The most important part of our process is we do all the heavy lifting. We gather the information, we tailor the software to fit your business. You will need to learn to use PACManager, but we work hard to keep it user-friendly and intuitive. Specifically, we try to keep everything less then 4 clicks away to get where you want to go.
Because PAC is customized around your processes, instead of you changing your processes to fit the software, PAC is that much easier to get use to using.
Spud will meet with your team, document what needs to be done, offer suggestions on process improvement, customize PACManager to fit your business, implement and support PACManager.
Our process for implementing PACManager minimizes the time needed from your team to outline the customization requirements, gets everyone engaged and excited about the implementation and makes sure everything is taken into consideration when determining the implementation roadmap.
The Spud Implementation Team is well trained and experts in processes, software, data collection and reporting. Your assigned implementer is your go to person and dedicated to the success of your PACManager implementation and ongoing support.
Let us provide you the service and support you need to be successful.
Top Reasons to Work with Spud and Implement PACManager
Our team all work out of our office in Grand Blanc, Michigan. You will get to know our team and they will make sure you are taken care of.
We have invested over $1M in the development of PACManager making it the most flexible, thoroughly tested and user friendly software available.
Our 24+ years experience of working with hundreds of companies gives us the expertise needed to make your implementation of PAC successful for everyone.
We treat our clients as partners. We know our clients success is a direct link to our success.
We do all the customization and documentation for you so your team doesn’t get distracted trying to learn how to customize software, create reports, gathering requirements from your team and all the other distractions that occur when companies try to implement a “one size fits all” software.
We get it done