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A Growing Health Care Company
The Situation
This growing Health Care company had developed a unique process including over 80 specific patient touch-points that significantly improved their patients' health care results.
However, they faced some major challenges:
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No way to ensure the timing and quality of the patient touch-points. |
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They were buried in hard-copy paper documents. |
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They had limited ability to meet their complex reporting requirements. |
The Solution
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Spud Software performed detailed process analysis, documented the company's process steps, and translated them into a standardized, automated patient care system. |
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Activity is displayed on workload dashboards that are specific to each user, ensuring that all key processes and clinical steps are completed on time, every time for each patient. |
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E-Tools: |
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Hard copy documents were translated to eForms for efficiency. |
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Autofilled, electronic fax forms were built into the system. |
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Integrated packing slip creation was built in to consolidate shipments. |
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Integrated Databases capture and store all key process and communication data. |
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Reports: The system is enabled with comprehensive, automated reporting capabilities.
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The results
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The company's patient volumes increased over 200% within 6 months of launching the software and offering the e-based service to health insurance companies and physicians.
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Patient processing throughput improved by 50% within 2 weeks of launch. |
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Shipping costs were reduced by 25%. |
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Hardcopy document storage was reduced by a 25:1 ratio. |
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